Privacy Policy
This notice explains the information we collect when you enquire, place an order or request support.
Last updated: August 2026
1. Information we receive
When you contact us or place an order, we may receive your name, phone number, email address, delivery address, pincode, order details, payment reference and support messages. We use this information to confirm orders, arrange delivery, issue invoices, provide support and maintain business records.
2. How information is used
- To communicate about an enquiry, order, payment, delivery or service request.
- To maintain invoices, order records and customer support history.
- To prevent misuse, resolve disputes and protect the website.
- To send marketing messages only where permitted and with a way to opt out.
3. Sharing and retention
We share only the information needed with delivery partners, payment providers, hosting providers or a manufacturer’s authorised service centre when it is necessary to complete your request. We retain order and invoice records for business and legal record-keeping and remove or anonymise information when it is no longer required.
4. Cookies and security
The website may use essential browser storage and analytics to maintain cart, sign-in and site performance. No online system can promise absolute security, but we use reasonable access controls and limit staff access to business needs.
5. Warranty and replacement information
Warranty or replacement decisions are made by the respective manufacturer where the product includes such a programme. Our No Refund, Return or Store Replacement Policy explains the separate store policy.